So what does POP Rentals do?
My comprehensive, concierge listing management services include:
- We manage your online property listings: We take care of your property's online presence, from listing you on my own Asheville vacation rentals website, to managing your property listings on VRBO, HomeAway, FlipKey, Airbnb, and the like.
- We update your rates and online calendar: Forget having to update your seasonal rates, discounts and listing calendars; I'll handle that for you, so they're always up-to-date and accurate.
- We respond quickly to your guest inquiries: Never again will you feel tied to your computer, a captive of incoming vacation rental inquiries. As your listing manager, I respond to all guests within 3-4 hours of their initial inquiry – 7 days a week, 52 weeks a year. I'll handle all subsequent correspondence, too, to ensure a streamlined booking experience for your guests.
- We screen your prospective guests: I'll do your due diligence to filter for responsible prospective vacationers.
- We take care of the legalities: Forget the hassle of filling out contracts and duking it out over property damage. I'll draft rental agreements for electronic signature, process damage deposits, and assist with property damage protection insurance claims, if necessary.
- We handle payment requests: Once guests are screened and rental contracts are signed, I'll send payment requests and forward payment receipts to you. I'll also send follow-up email notifications of direct deposit via your merchant services account.
- We keep your guests happy: I handle all guest correspondence professionally and with courtesy. Since I'm local, I'm able to make personalized recommendations based on first-hand experience – activities, restaurants, attractions, local events, and more. I have my finger on the pulse of Asheville.
- We follow up with guests: Five-star service doesn't always receive five-star reviews – sometimes you have to ask. Professional guest follow-up means more glowing reviews on VRBO, HomeAway, Airbnb and other listing sites.
- And most importantly, I make you money: Our comprehensive sales and marketing plan, from rental listing to ultimate guest satisfaction, ensures your property will reach more prospective guests and receive better reviews, in turn earning you more bookings and greater profits.
- Optimization and professional management services: Enjoy all the above services for just 20% commission on your total bookings.