Should I buy Trip insurance?
Yes, I recommend all travelers purchase trip insurance. It’s relatively inexpensive and very worth it, if for any reason you have to cancel or cut short your trip.
There are many different types of trip insurance available, but what you should look for is a policy that includes Trip Cancellation and Interruption Protection. If your trip has to be cancelled for covered reasons such as illness, accident, death of a family member or traveling companion, jury duty, weather conditions that cause delay/cancellation of travel, or fire or flood in your home, this type of coverage will reimburse the normally non-refundable payments you make for your vacation rental, airline tickets and other covered travel-related fees.
If you miss your planned departure for a covered reason, you may also be eligible to receive reimbursement for additional travel expenses incurred to reach your destination. If you have to interrupt a trip due to a covered illness, this insurance will also cover your transportation home. Please see AccessAmerica.com for details on this coverage.
Please note that POP Rentals and Consulting, Inc does not represent a travel insurance company or sell policies.
WHAT IS THE SECURITY DEPOSIT or refundable damage deposit CHARGE?
What we call a "security deposit" is, in essence, a refundable damage deposit that ensures an owner’s property is left in the condition in which a renter finds it. The security deposit is fully refundable and if the home is found to be in satisfactory condition after departure, a check for the full deposit is mailed within 30 days of departure. This is an alternative option to a property damage protection insurance fee, which is non-refundable.
WHAT IS PROPERTY DAMAGE PROTECTION INSURANCE FEE?
Many owners now choose to charge a non-refundable fee of $49, to purchase property damage protection insurance fee (click here for more information). This fee replaces the refundable damage deposit of $100- $500.
I’d prefer not to pay a damage deposit or property damage protection insurance. Do I have another option?
Yes. In lieu of paying the damage deposit or property damage protection insurance fee, you may opt to provide a credit card number over the phone as a guarantee that you will leave the property free of damage and in acceptable condition. If the property is not left in good condition, we will contact you first and then use your credit card to cover all repair costs.
WHEN CAN I EXPECT TO GET MY SECURITY DEPOSIT BACK?
If your rental includes a refundable damage deposit, the property will be inspected and, if found to be in satisfactory condition, the refund will be returned via the original method of payment (ex. credit card). If any part of the deposit must be applied to repair broken items or property damages, we will notate the cost and the cause in an invoice receipt email, if or when the remainder of the deposit is returned to you.
WHAT DO I NEED TO BRING FOR THE RENTAL?
All rental properties are fully furnished. They include furniture, appliances, and a kitchen supplied with basic cooking tools and dining ware. They will have sheets, blankets, pillows, comforters, and towels for your use. We will also provide paper products (toilet paper, paper towels, etc.) that you will need during your stay, in addition to basics like garbage bags and dish soap and detergent. You are responsible for bringing personal items, like your toothbrush, toiletries, and chargers for electronics.
Are any of your properties PET FRIENDLY?
Some of our owners have chosen to allow pets in their properties. These houses will be specified as "pet friendly" on the property’s description page. Please be respectful of those owners who, due to allergies or personal reasons, have chosen not to allow pets in their homes. Bringing a pet to a property that is not pet friendly, without the owner’s prior consent or permission from POP Rentals, is grounds for termination of the rental agreement without refund.
Please note that for all pet-friendly properties, there is a minimum $60-$100 nonrefundable fee per pet. This fee does not cover any damage that may be caused by your pet during your stay; this will be paid from your security deposit or charged to the credit card we have on file.
WHEN ARE CHECK-IN AND CHECK OUT?
Check-in time is anytime after 3 p.m. and check out time is 11 a.m. It is important that we adhere to these times, in order to ready the house for the next renter.
WHERE DO WE CHECK IN/PICK UP KEYS?
Unless other arrangements have been made through POP Rentals, you will be provided driving directions and access information via email after submitting full payment and accepting the terms of our online rental agreement.
WHAT DO I NEED TO DO TO CHECK OUT?
Since cleaning is included in your rental fee, when you leave a property we simply ask that you make sure all of the trash and recycling is in the correct receptacle, that the dishwasher has been run and emptied, and that you have all of your personal possessions. Please return the keys to where you found them at check-in.
ARE WE EXPECTED TO CLEAN THE HOUSE BEFORE WE LEAVE?
Cleaning is included in every rental, so you are not expected to clean the house before you leave. We simply ask that you make sure you have properly disposed of trash and recycling, that the dishwasher has been run and emptied, and that you have cleared the house of your personal possessions. Should you need them during your stay, basic cleaning supplies (mop, broom, cleaning spray) will be available at the house.
WHAT IF THERE IS AN EMERGENCY DURING OUR STAY?
If you are having a medical emergency, dial 911 from the phone in your rental property. There is also a list of local emergency numbers in the check-in instructions, hospitality guest app (if downloaded), and in the house manual at each house, in case you should need them.
We hope that your stay in the area will be relaxing and without incident, but should you need to get in touch with the property owner or reservation manager, just call our office 828-338-9180 or contact the property owner directly.
Please do not hesitate to call us if something requires immediate attention. For all non-emergencies, we ask that you email or call during regular office hours (9 a.m. to 5 p.m.).
DO YOU HAVE A LOST AND FOUND?
Although we cannot be held responsible for items left behind, we do make every effort to locate and return lost property to their owners. Contact us, and found items will be returned to you for a $25 handling fee plus postage. Unclaimed items will be donated to charities after 30 days.
DO YOU HAVE AN AGE REQUIREMENT?
Yes. Please see each property listing for details.
WHY IS THE OCCUPANCY LIMITED?
The property should not be used or occupied by more than the maximum allowable number of occupants. Although additional bedding may be listed, this is for the convenience of providing privacy and adequate bedding for groups that may need to have separate lodging due to gender, age or marital status. We take this seriously and ask that you observe, without exception, the stated maximum occupancy.